Privacy Policy

When an account is opened we record identifying details: full name, date of birth, residential address, email address, and a contact number. Verification files such as a passport scan or utility bill are added later when withdrawal checks are performed.

Transactional records cover deposits, withdrawals, bonus credits, and gameplay history. These records are generated automatically by the platform and cannot be edited by a player or by our staff.

Technical information reaches us through ordinary web traffic: IP address, browser fingerprint, device type, operating system version, and referral source. Cookie identifiers are stored separately and are governed by the preferences you set on your first visit.

Most processing rests on contractual necessity — without a name, a payment method, and a verified age, the account simply cannot function.

Anti-money-laundering screening, sanctions checks, and record retention are carried out because Curaçao licensing conditions require them. Consent plays no part here and cannot be withdrawn while the obligation stands.

Optional activities such as newsletters, SMS campaigns, and personalised offers rely on consent, which you may grant or revoke at any time without affecting your ability to play.

Payment processors, identity verification providers, and game studios receive only the fields required for their specific function. Each operates under a written agreement restricting further use of the data.

Regulators and law enforcement bodies may request records where a lawful basis exists. In those cases we disclose what is asked for and nothing beyond it.

We do not sell personal information, and we do not pass player lists to affiliate partners or advertising networks for their own commercial purposes.

Account and transaction records are held for a minimum of five years after closure, which reflects the retention window imposed on licensed operators. Marketing preferences are deleted much sooner, typically within twelve months of an account going dormant.

Data in transit is protected with TLS encryption, and verification documents sit in storage with restricted internal access. Access to production records is logged and reviewed.

No system is beyond compromise. Should a breach occur that presents a meaningful risk to players, we will notify affected account holders and the relevant supervisory authority without undue delay.

Canadian residents may request a copy of the personal information held about them, ask that inaccuracies be corrected, or withdraw consent for optional communications. Requests are answered within thirty days.

Deletion requests are honoured where no overriding retention duty applies. Where regulatory rules require records to be kept, the account is closed and the data is locked from further use rather than erased.

Complaints about how information has been handled can be raised with our privacy contact first. If the response does not satisfy you, the Office of the Privacy Commissioner of Canada accepts complaints directly.