Terms and Conditions

A player may hold one account only. Where duplicates are detected through shared payment methods, addresses, or device signatures, the additional accounts are closed and any winnings generated on them are voided.

Registration details must be truthful and kept current. Withdrawals to a name that does not match the registered account holder will not be processed under any circumstances.

Access credentials are your responsibility. Activity carried out through your login is treated as your own, and SlotLords Casino is not liable for losses arising from credentials shared with or discovered by another person.

Funds must originate from a payment instrument held in your own name. Third-party cards, wallets, and bank transfers are rejected and returned to source, sometimes with a fee charged by the provider.

Identity verification is completed before the first withdrawal is released. Requested documents should be legible and current; incomplete submissions delay payment until the file is accepted.

Withdrawal requests are reviewed within the timeframe stated in the cashier. Where enhanced due diligence is triggered, review can take longer, and we will tell you what is outstanding rather than leaving a request pending without explanation.

Every promotion carries its own wagering requirement, maximum stake, game weighting, and expiry window. Those specific terms sit alongside this document and take precedence over it where the two differ.

Low-risk betting patterns designed to clear wagering without genuine exposure — covering opposite outcomes, or stake sizes far above the promotional cap — are treated as bonus abuse and result in forfeiture of the bonus and associated winnings.

Automated play, scripts, and exploitation of a software defect are prohibited. Where a malfunction affects a game round, that round and any resulting balance change are void, regardless of the outcome displayed.

We may suspend an account where fraud is suspected, where verification fails, or where regulatory obligations require it. Confirmed balances that are not connected to the reason for suspension remain payable to you.

You may close your account at any time through support. Closure requested for reasons connected to gambling harm is treated as a self-exclusion and is not reversed on request.

Complaints should be raised with our support team first, and we aim to reach a resolution within eight weeks. If it remains unresolved, the matter may be escalated to the Curaçao Gaming Authority under licence OGL/2024/161/0191.